Refund Policy – BaliCarTransfer.com
1. Customer Cancellation
100% Refund
Customers are eligible for a full refund if cancellation is made at least 48 hours before the scheduled service.
50% Refund
Cancellations made within 24–48 hours before the service schedule will receive a 50% refund.
No Refund
Refunds will not be provided if:
- Cancellation is made less than 24 hours before the service
- Customer fails to appear (no-show)
- Incorrect customer information causes service failure
2. Cancellation by Us
If the service is canceled by our company due to operational issues, customers may choose:
- Rescheduling the service, or
- Receiving a full 100% refund
3. Refund Processing
- Refunds are processed within 7–14 business days.
- Refunds will be returned through the original payment method whenever possible.
4. Transaction Fees
Administrative fees charged by payment gateways or banks may be non-refundable depending on the provider’s policy.
5. Force Majeure
Refund requests related to force majeure events will be reviewed on a case-by-case basis.